{"id":358,"date":"2024-05-28T12:11:51","date_gmt":"2024-05-28T12:11:51","guid":{"rendered":"https:\/\/chattycandles.ch\/?page_id=358"},"modified":"2024-12-10T08:36:33","modified_gmt":"2024-12-10T08:36:33","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/chattycandles.ch\/en\/f-a-q\/","title":{"rendered":"F.A.Q"},"content":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_column_text uncode_shortcode_id=”165783″]<\/p>\n

F.A.Q<\/span><\/h2>\n

Here, you\u2019ll find answers to the most common questions we receive.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_accordion typography=”advanced” sign=”plus” gutter_simple=”0″ titles_font=”font-555555″ titles_size=”h5″ titles_weight=”400″ uncode_shortcode_id=”141374″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How long does it take to receive personalised candle order?” tab_id=”1718303612-2-97″][vc_column_text uncode_shortcode_id=”969559″]We need 1-2 days for production. After that, we will send your candle to you via A-Post. Typically, it takes 2-3 business days from the time of order until you receive your candle.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I make an update to the personalised candle that I ordered?” tab_id=”1718304222259-2-10″][vc_column_text uncode_shortcode_id=”190519″]Our design team works very quickly to produce your custom candle as soon as possible. If you have any adjustment requests after placing your order, please contact us as soon as possible. We will then check if the adjustment can still be made or if your candle has already been produced.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I return personalised candles?” tab_id=”1718304273220-3-7″][vc_column_text uncode_shortcode_id=”108705″]Personalized candles are made specifically for you, which is why they cannot be returned. Standard catalog candles, which you have not personalized, can be returned within 14 days after delivery.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Where do you ship to?” tab_id=”1718304371786-4-4″][vc_column_text uncode_shortcode_id=”146706″]We only ship within Switzerland and Liechtenstein. The shipping cost is CHF 7.90\u2014shipping is free for orders over CHF 100.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Where is my order?” tab_id=”1718304403935-5-10″][vc_column_text uncode_shortcode_id=”124418″]After we have shipped your order, the tracking number will be automatically sent to your email address. If your package does not arrive within the specified time frame or after more than 5 business days, please contact the shipping company and provide the tracking number. If you still need assistance, please email us at info@chattycandles.ch.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do you have a special wrapping for gifts?” tab_id=”1718304472867-6-2″][vc_column_text uncode_shortcode_id=”937843″]Each ChattyCandle is packaged in a beautiful, stylish box (you can view it on our website). We do not offer special gift wrapping.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_column_text uncode_shortcode_id=”172356″]<\/p>\n

Still have some questions?<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_button size=”btn-lg” wide=”yes” border_width=”0″ display=”inline” link=”url:https%3A%2F%2Fchattycandles.ch%2Fen%2Fcontacts%2F|title:Contacts” uncode_shortcode_id=”867720″]Write us a message[\/vc_button][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_column_text uncode_shortcode_id=”165783″] F.A.Q Here, you\u2019ll find answers to the most common questions we receive. 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